Company details

Metallurgy, a dusty, old-fashioned environment? Not at all! The steel industry is reinventing itself! Steel is everywhere. Join the adventure and discover modern practices and technological facilities that are well worth the detour. The NLMK Group is a major player in the steel industry, and one of the most successful in the world. We are present in 7 countries and have 20 production sites. And we're not stopping there! We know why we exist. We believe in our strategy. We are driven by strong values. The only thing missing is you. Make a big impact and shape the future of a carbon-neutral steel industry with us!

Function

Are you a skilled communicator with a passion for ensuring customer satisfaction? NLMK Customer Service is on the hunt for a dynamic and experienced Customer Service Representative to join our team. This is more than just a job; it's an opportunity to grow and evolve in a supportive and stimulating environment.

At NLMK Customer Service , you'll be joining a team of dedicated professionals who are committed to excellence. We offer comprehensive support to our employees, empowering them to bring new ideas to life and achieve remarkable results.

Don't miss this opportunity to shape your future with one of the industry's leading companies. Apply now and embark on a rewarding career journey with NLMK!

Why Choose NLMK?

• Career Growth: We provide a nurturing environment that fosters professional growth and offers ample opportunities for advancement.
• Innovative Workplace: Be a part of a team that values fresh ideas and embraces innovation to stay ahead in the industry.
• Global Impact: Join one of the world's most efficient steel companies and contribute to projects that make a difference globally.

Your Role:

• Direct Reporting: Work closely with Customer Service Manager to ensure smooth operations and effective customer service.
• Customer-Centric: Act as the central point of contact between our customers and the organization, focusing on delivering exceptional customer satisfaction.
• Efficient Communication: Guarantee efficient communication with customers to address inquiries, resolve issues, and maintain strong relationships.
• Autonomous Customer Portfolio Management: Take ownership of your portfolio, including order intake, order follow-up, dispatch, claim management, and overdue settlement.

Profile

Who We're Looking For

• Experience: 3-5 years of experience in Customer Service.
• Language Skills: Fluency in French and German is essential.
• Client Focus: A genuine passion for understanding and meeting customer needs.
• Result-Oriented: Proven ability to achieve targets and deliver results.
• Communication Skills: A natural communicator with excellent interpersonal skills.

Offer

Do you want to be part of shaping the future of green, carbon-free steel? Do you want to be part of a team where everyone has a say? Do you want to join a fast-moving environment with many opportunities for career development?

You can make the difference and make your voice heard at NLMK Europe! Create your opportunity to start, grow and develop in one of the world's most successful steel companies. NLMK's success is based on the strength of a team with family values and a strong international presence. A team that improves and innovates every day to be better than yesterday, with excellence and customer satisfaction in mind, and safety as the cornerstone of everything!

NLMK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact NLMK's procurement/human resources department to obtain prior written authorization before referring any candidates to NLMK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and NLMK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of NLMK. NLMK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.